6 May 2016

Fixing IT issues: "Chrome just keeps saying Connecting and is unresponsive"

'Connecting' means it's an internet issue, nothing to do with Chrome specifically.
  1. Try another website: It might just be an issue with the website you're visiting, so try another. You can also check Twitter to see if a site is down.
  2. Unplug and reconnect: Unplug the Ethernet, disable the adaptors, disconnect the wireless, go in and out of Airplane mode, and flush the DNS.
  3. Browser: Try Internet Explorer/Safari, or try downloading Vivaldi or Firefox and you should see the same thing.
  4. ISP Existing Issue: Check there isn't a service announcement in your area from your ISP.
  5. Proxy: Go into Chrome's settings, Advanced, and look at the proxy settings. They should only ever be on 'Automatically detect' or 'No proxy' - if it's on something else, then you had some adware on there at some point. Try changing it from Automatic to No proxy.
  6. Architecture: Using the 64-bit version of Chrome will always be better if your system supports it (which it should).
  7. Extensions: If the issue was Chrome, then it would start lagging or not be as fast when you try doing anything, which would be extensions/plugins or something else on the computer - it's got its own task manager so you can see what's using up resources - if nothing looks odd then that's fine. So it may be worth trying Incognito mode as that will not load extensions.
  8. Cache: The cache only needs to be cleared when you need the space, or websites appear broken (like Facebook can sometimes), which is because the website has updated but not give new dates to its resources so Chrome is left with old files; or the cache becomes corrupted.
  9. Router: If it is your internet, then try restarting your router as it may have overheated, crashed or lost an upstream channel. It might be worth doing a reset on it, just save your settings first if you've changed them. Some router updates before have triggered issues in my router.
  10. Uplink or Wireless: If you still have a issue then try a speed test with your computer directly connected to the router with an Ethernet cable. Your ping should always be less than 50ms and you should get at least 50% of your advertised throughput in MB/s.
  11. DNS: You can also try changing your DNS settings to use Google Public DNS - go into Network Connections, configure adapters, edit your wireless and then Ethernet, and change the properties of the IPv4 stack. Manually enter the addresses: and Your router will give you your ISP's ones automatically, so perhaps their DNSes are risky. If concerned about security, then use DNScrypt.
  12. Firewall: Try temporarily disabling your firewall or antivirus so see if it is interfering with your network.
  13. Another device: Check if other devices in your network have the same issue.
  14. ISP New Issue: If you still have issues then I'd speak to your ISP and report an issue.